When it comes to day-to-day business operations, MSPs have one common goal: fewer headaches. Whether technical issues arise from an internal CryptoLocker attack or the malfunctioning of a client’s server, a call into support is usually inevitable. But who says your technical support experience has to be a headache? During this webinar, eFolder will share some priceless tips on interacting with tech support, giving you the insight you need to resolve technical problems quickly, efficiently, and painlessly.

You will learn:

• How to properly open a support ticket with accurate and conclusive details
• The different priority levels of support and what that means for different technical issues
• How to understand and abide by the details in your service agreement
• Why communication with your support engineer is crucial to getting your issue resolved